Returns and refunds

If something isn’t right

Flowers are cut and made for your order. If an order arrives damaged, wilted or not what you ordered, tell us within 2 days of delivery — call 021 2526 246 or email tessa@poppyinapril.co.nz — with a photo if you can, and we’ll replace it or refund you.

Changing or cancelling

Call 021 2526 246 or email tessa@poppyinapril.co.nz as soon as you can. If we haven’t started making it, we’ll change it or refund it.

Change of mind

Fresh flowers can’t be resold, so we can’t take them back for a change of mind.

How refunds are paid

Refunds go back to the card or wallet you paid with. Your bank decides how long it takes to show.

Your rights

Nothing here limits your rights under New Zealand’s Consumer Guarantees Act.